SmallBizGenius Analysis
Jabra Enhance hearing aids face criticism for poor customer service and unmet promises. Customers report difficulties reaching support, receiving delayed or unhelpful responses, and experiencing issues with warranty fulfillment.
Category Breakdown
Scores based on analysis of 9 recent reviews
Customer Service Issues
2.0/10Numerous reviewers express frustration with Jabra Enhance's customer service, citing long wait times, lack of response to emails and voicemails, and unhelpful or generic replies. Some customers report being disconnected after waiting on hold for extended periods, while others claim that support representatives do not read their service reports before responding.
8 reviews mention thisWarranty and Support Fulfillment
3.0/10Several reviewers report that Jabra Enhance does not honor its commitments regarding support and supplies promised at the time of purchase. One customer was denied supplies that were supposedly included in their three-year coverage, while another struggled to obtain a reimbursement form promised by Jabra.
3 reviews mention thisProduct Functionality
5.0/10Some reviewers have experienced issues with the functionality of their hearing aids, such as reduced noise amplification or intermittent operation. One reviewer specifically mentions the lack of a 'Find My' feature in the app for the Enhance Select 500 model, which is a standard feature in other hearing devices.
3 reviews mention thisPros & Cons
Common Complaints
"Customer service doesn't actually read the service report. They only reply with form letters, not having read anything from what you reply. They are worthless."
"This company does not honor its commitments, difficult to get support.I bought hearing aids less than three years ago. When I purchased them, they promised support and supplies for three years. Today when I tried to order supplies I was told they have been "complementary" but they were no longer honoring that."
"Main issue is their top Jabra Enhance Select 500 does not have a Find My option within the app. That option has been available on hearing devices for more than 4 years given their small size and high cost."
Common Questions About Jabra Enhance
Answers derived from customer review patterns
Is Jabra Enhance legit and trustworthy?
Based on the available reviews, there are concerns about Jabra Enhance's trustworthiness, primarily due to issues with customer service and fulfilling promised support. Many customers report difficulties reaching support, receiving unhelpful responses, and experiencing delays in resolving their issues. Some reviewers claim that Jabra Enhance does not honor its commitments regarding warranties and supplies. Therefore, potential customers should proceed with caution and carefully consider these reports before making a purchase.
Based on 9 reviewsDoes Jabra Enhance have good customer service?
The majority of reviews suggest that Jabra Enhance's customer service is poor. Customers frequently complain about long wait times, lack of response to inquiries, and unhelpful or generic replies from support representatives. Some reviewers also report being disconnected while waiting on hold. This is a significant concern, as reliable customer service is crucial for addressing any issues that may arise with the hearing aids.
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